Frequently Asked Questions
Everything you need to know about shopping with The Purest Co (PH)
How long does shipping take within the Philippines?
For Metro Manila orders, expect delivery within 2-3 business days. For provincial areas, shipping typically takes 5-7 business days via our local courier partners.
What payment methods do you accept?
We accept GCash, Maya, Dragonpay, major credit cards (Visa/Mastercard), and Cash on Delivery (COD) for selected locations nationwide.
Can I return or exchange an item?
Yes, we offer a 7-day return policy for items that are unworn, unwashed, and still have original tags attached. Please contact our support team to initiate a return.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.
Are your materials sustainably sourced?
At The Purest Co, we prioritize high-quality, ethically sourced fabrics to ensure both comfort for you and minimal impact on the environment.
How can I track my order?
Once your order has been dispatched, you will receive an email and SMS notification containing your tracking number and a link to the courier's tracking portal.